Frequently Asked Questions

How to Buy and Sell items on OPSkins

How to sell items on OPSkins

  1. Visit the sell page and select the items you wish to list for sale by choosing the game and clicking on the item
  2. An auto-price will populate based on the history of previous sales. If you wish, you also have the ability to edit the list price
  3. Click “Next” and then “List items for Sale”
  4. Your item is listed on the market, and you will be notified when a buyer purchases it
  5. The earnings from your sale will automatically be applied to your OPSkins Wallet Funds balance, where you can use it to buy other items or cashout

How to buy items on OPSkins

  1. You can either use the “Buy Now” button to complete the checkout process immediately or add the item to your cart
  2. Click the cart icon to go to the checkout page
  3. Choose "Checkout & Store" to send your item(s) to your OPSkins Inventory, where you can re-list them for sale or send them to WAX ExpressTrade. Storing your item(s) in your OPSkins Inventory will allow you to refund the item(s) for up to five minutes (note that if you refund an item and purchase it again at a later date, you will not be able to refund it again). You can read more about your OPSkins Inventory here

Please note that when purchasing an item, you will only be able to use one type of currency such as OPSkins Wallet Funds. It is not possible to combine multiple currencies, such as OPSkins Wallet Funds and Operation Points, to purchase a single item.

Features for Sellers

Premium Membership subscription

Premium Membership subscriptions reduce your commission and offer you other perks. A Premium Membership subscription gives you:

You can manage your account’s subscriptions here.

How to edit an item's price

You can edit the price of an item if it is currently listed for sale on OPSkins and it has not been sold already.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to change and click "Manage"
  4. Edit the "Sale Price" field and click "Update My Item"
  5. You can change the price of all items at once using our bulk item repricing tool. You can find details about the bulk item repricing tool here.

You may only change an item’s price 10 times per day.

How to Feature your item

Give your items premium exposure, increasing their chances of being seen by buyers.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to change and click "Manage"
  4. Click on one of the buttons to apply the addon package, such as "Featured" or "Instant Field Inspection™"

How to get your item back

If you decide you no longer want to sell your item, you can have it returned to your OPSkins Inventory.

  1. Click on your name in the upper right hand corner
  2. Click Manage Sales
  3. Find the item you want to return and click "Manage"
  4. Click the “Cancel and Return my Item” button

How to choose which currencies to accept

Sellers can choose which currencies they accept when their items are sold. Buyers are able to pay for items using several different currencies and by default, the earnings from the sale will be added to the seller's OPSkins Wallet Funds balance. However, by changing the settings on your account page, sellers can choose to accept other currencies directly and they will be added to the associated account balance.

How to cashout OPSkins Wallet Funds

You may cashout your wallet funds on the Cashout page.

Minimums and other limitations may apply, depending on your cashout method. Details on each cashout method are available on the cashouts page.

Features for Buyers

Advanced Search

OPSkins has a robust Advanced Search functionality. You can learn more about how to use OPSkins Advanced Search functions here.

General FAQ’s

Do I have to be 18+ to use OPSkins?

Yes, OPSkins is age restricted. You must be 18 years of age or older to use our services. The company reserves the right to ask for proof of age from any customer and customer accounts may be suspended until satisfactory proof of age is provided.

What is WAX ExpressTrade?

WAX ExpressTrade is a free, instant peer-to-peer trading service. What does WAX ExpressTrade mean for you, an OPSkins customer? Instead of listing an item for sale on OPSkins or purchasing one, you can simply trade items back and forth with other users instantly, and for free.

To get started, visit trade.opskins.com to get your WAX ExpressTrade URL in your Account Settings. From there, you can transfer items from your OPSkins Inventory to your ExpressTrade inventory.

To learn more about WAX ExpressTrade, click here.

What security features does OPSkins offer?

OPSkins offers customers a variety of security features, including 2FA, self-locking accounts, and more. To view your account’s security options, click here.

How can I enable 2-Factor Authentication on my account?

We strongly recommend that you enable 2-Factor Authentication (2FA) on your OPSkins account, as this will help to keep your account as safe as possible. 2FA protects your account by requiring a unique code from an app on your mobile device every time you sign in to OPSkins. You will need to download a free 2FA application on your phone. 2FA apps are available for Android, iPhone, and Windows Phone. Visit your Account Page > Account Settings > Account Security to enable Two-Factor Authentication. Then, use your 2FA mobile app to scan the QR code that appears and follow the instructions to enter your verification code.

Where can I see my transaction history?

You can see your full transaction history on your account page under “Transaction History”

How can my account be whitelisted?

For some actions on the site, you must become an OPSkins whitelisted customer. Whitelisting is necessary to prevent fraud. We offer options that do not require whitelisting. To become an OPSkins™ whitelisted customer, visit your account page and complete the "Billing Information" and "Whitelisting Information" sections. If you have questions about the process, please contact our 24/7 Customer Support department. If you do not wish to be whitelisted there are other payment options on the Add Funds page.

Why do some payment methods have different fees than others?

OPSkins offers different payment options to suit a variety of user's payment preferences. Each payment processor has their own unique fee structure. Any applicable fees will be displayed when you complete your payment.

How are Suggested Prices determined?

Suggested prices are based off the median sale price on the market.

How do I contact OPSkins?

Our Customer Support department is open 24/7 and accessible here. All tickets are answered by a real person. Our average support ticket response time is less than five minutes.

Useful Tools

Common Payment Issues

G2A Payments Pending or Rejected

G2A Pay payments are held for review by G2A Pay and the processing times can fluctuate. You will need to contact G2A Pay for more information regarding their processing times.

G2A Pay payments are sometimes rejected by G2A Pay. We have no control over this and you will need to contact G2A Pay directly for a full refund.

Skrill Payments

Skrill payments are sometimes not processed correctly. If you do not see the money in your wallet within 20 minutes after you deposited the funds, please contact our 24/7 Customer Support department. When submitting your “Billing Issue” support ticket, be sure to provide the Skrill Transaction ID. The Skrill Transaction number will start with the number “2” and has 10 digits.

Other Payments

Please contact Customer Support for issues with any other payment methods.

Common Cashout Issues

Skrill Cashouts

Skrill cashouts are usually instant. However, sometimes a Skrill cashout can fail. A customer support ticket will be created automatically for you if this is the case.

Other Cashouts

Please contact Customer Support for issues with any other cashout methods.

General Refund and Cashout Policy

OPSkins customers are in control of their OPSkins Wallet Funds. The funds in a customer's account are not owned by OPSkins and purchased wallet funds can be refunded according to the following limitations and policies:

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